Frequently Asked Questions

If you don’t find answers here, please don't hestitate to ask.

Making a move: It’s a big decision. We want it to be a comfortable one, today and tomorrow. We know you have many questions. If you don’t find the answer to your specific questions here, please ask. Call 866-693-5335 or contact us here.

At National Lutheran Communities & Services, we’ve been helping people make sound retirement choices for more than a century. We’ll give you the facts you need.

  • When can I visit The Village at Orchard Ridge?

    Come take a look at the vibrant community life anytime! Our marketing and sales team will be happy to give you a personal tour or welcome you to attend an upcoming event. Call 866-693-5335 today to schedule an appointment.

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  • How do I reserve my home at The Village at Orchard Ridge and do you have a waiting list?

    With our Phase II expansion just around the corner, we are currently accepting 10% deposits on our new cottages and priority wait list deposits for our apartments. Don't wait! You have a great opportunity to select the floor plan and location that you want. Plus, you'll have the privledge of selecting your favorite options for the inside of your new home, too! Schedule a tour today.

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  • With all of my housing options, why should I choose a Continuing Care Retirement Community like The Village at Orchard Ridge?

    Living in a continuing care retirement community (CCRC) is a way to free yourself from the chores and responsibilities of home ownership so you can spend more time enjoying the things you love to do. It’s also a way to give your family the reassurance that you’re enjoying life, surrounded by friends and always close to any care, should you need it. Be proactive in planning for your future and avoid making a decision under duress should a health crisis strike. It also protects your assets and reinforces your financial security.

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  • What is the entrance fee structure of The Village at Orchard Ridge?

    The Village at Orchard Ridge is a fee-for-service community giving you lifetime priority access to all of the services and amenities on campus. Our fee-for-service program lets you pay for health care services only as needed. Independent living residents pay a one-time entrance fee when moving into the community and a monthly fee.

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  • What is included with the monthly fee?

    The monthly fee for The Village at Orchard Ridge’s independent living includes all of the maintenance in your home, all utilities (excluding telephone), basic cable television, bi-weekly housekeeping, a flexible dining plan with a 90-day roll-over period, and access to the community’s services, such as the fitness center, local transportation, planned activities, library, chapel and more. The apartments also include a storage area conveniently located on each floor of the building for you to securely store personal items.

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  • With The Village at Orchard Ridge's in-home health services approach, what services will be available in my home?

    With traditional continuing care retirement communities, residents move as their needs change – from independent living, to assisted living, to nursing care. With The Village at Orchard Ridge, our approach is to provide access to health services in your home, including wellness support, companion care and assistive services. Our goal is to help you stay as independent as long as possible in your apartment or cottage. We also have memory support and skilled nursing neighborhoods with private suites for those who need or might choose a higher level of care outside of their home.

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  • Can we bring our pets?

    Yes, we do allow dogs and cats in both our apartment homes and cottage homes. Ask for a copy of our pet policy and guidelines for more information.

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  • Are overnight guests permitted?

    As The Village at Orchard Ridge is your own home, you are welcome to have overnight guests. They may either stay with you in your apartment or cottage or they may reserve our fully-furnished guest suite through our Concierge Service for a reasonable nightly rate.

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