Frequently Asked Questions

If you don’t find answers here, please don't hestitate to ask.

Making a move: It’s a big decision. We want it to be a comfortable one, today and tomorrow. We know you have many questions. If you don’t find the answer to your specific questions here, please ask. Call 866-693-5335 or contact us here.

At National Lutheran Communities & Services, we’ve been helping people make sound retirement choices for more than a century. We’ll give you the facts you need.

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Main Desk - For all other inquiries, including connecting with residents

540-431-2800

Sales Office - For information on the community or to schedule a visit

866-693-5335

Careers - for career opportunities

Click here for career information

  • Q: What is the age requirement for The Village at Orchard Ridge?

    The Village at Orchard Ridge welcomes persons 60 years of age or older. In the case of double occupancy, only one person must be 60 years of age, and the other must be at least 55 years of age.

  • Q: When can I visit The Village at Orchard Ridge?

    Come take a look at the vibrant community life anytime! Our marketing and sales team will be happy to give you a personal tour or welcome you to attend an upcoming event. Call 866-693-5335 today to schedule an appointment.

  • Q: Once I have placed a 10% reservation deposit on my home, what is the next step?

    Knowing that it takes time to downsize and sell your home, our team will provide the resources you need to make your move and provide a timeframe that will offer flexibility and choice. Additionally, you’ll have the opportunity to be involved in community life before moving to your new home at The Village at Orchard Ridge.

  • Q: How do I reserve my home at The Village at Orchard Ridge and do you have a waiting list?

    We are currently accepting 10% reservation deposits on our cottage and apartment expansions that

  • Q: With all of my housing options, why should I choose a Continuing Care Retirement Community like The Village at Orchard Ridge?

    Living in a continuing care retirement community (CCRC) is a way to free yourself from the chores and responsibilities of home ownership so you can spend more time enjoying the things you love to do. It’s also a way to give your family the reassurance that you’re enjoying life, surrounded by friends and always close to any care that you might need. It helps you to be proactive in planning for your future to avoid making a decision under duress, if a health crisis strikes.

  • Q: What is the entrance fee structure of The Village at Orchard Ridge?

    The Village at Orchard Ridge is a fee-for-service community, which means all services and amenities of independent living and access to our complete continuum of care–in-home health services, memory care, and long-term care–are available right here on campus. Your monthly fee remains the same for all independent living services, and you only pay for services in the higher levels of care if and when you ever need them. Independent living residents pay a one-time entrance fee when moving into the community unless you transfer to another, and a monthly fee.

  • Q: What is included with the monthly fee?

    The monthly fee for the Village at Orchard Ridge’s independent living includes all of the maintenance in your home, utilities, cable television, housekeeping, a flexible dining plan with a 90-day roll-over period, and access to the community’s services, such as the fitness center, local scheduled transportation, planned activities, library and more. The apartments also include a storage area conveniently located on each floor of the building for you to securely store personal items.

  • Q: With The Village at Orchard Ridge's in-home health services approach, what services will be available in my home?

    With traditional continuing care retirement communities, residents move as their needs change–from independent living to assisted living to nursing care. With The Village at Orchard Ridge, our approach is to make health services available to you in your home. Our goal is to help you stay as independent as possible in your apartment or cottage. We also have memory care and skilled nursing neighborhoods with private suites for those who need or might choose a higher level of care outside of their home.

  • Q: Can we bring our pets?

    Yes, we do allow dogs and cats in both the apartment and cottage homes.

  • Q: Are overnight guests permitted?

    As The Village at Orchard Ridge is your own home, you are welcome to have overnight guests. They may either stay with you in your apartment or cottage or they may reserve our fully-furnished guest suite for a reasonable nightly rate.

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